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Customer FAQs:


How will the goods be delivered to me? And what is delivery time?

  • The goods will be delivered by post from China directly to your address. Further information about shipping can be found here.

  

What is my order state?

  • You can check the status of your order in My Orders (registration required), or by using the link for unregistered order tracking, which is also part of the order confirmation email. You will always be notified by email of the change in your order status.


Where can I check the current shipment status?


30 days have passed since the shipment, but the shipment has not arrived yet - where did the error occur?

  • Shipments arrive on average within 14 working days of shipment. If you do not receive it within 30 days, check its status by following the link sent to you by email and then contact us. We will complain about the non-delivery and ask the Chinese seller to resend it to your address.
  • Check the shipping address to make sure it is correct - in the confirmation email or in My Orders section.
  • Delivery of consignments cannot be accelerated - transport is the responsibility of post offices.


I didn't get all the ordered goods, now?

  • Please check if you have received eg 2 or more mails with tracking links. If so, the order has been split into multiple packages and the rest will arrive.
  • If you have only one tracking number, then contact us immediately and follow the instructions here-> we will check the status or we will complain to the seller.


How can I claim goods? And will you help me with any complaints?

  • Information on how to claim defects of goods or shipments can be found here
  • Yes, the price of the service includes assistance in dealing with complaints and other problems associated with the delivery or condition of goods. We will always do our best to ensure that the complaint is settled to your satisfaction.

 

No proof of payment in the shipment?

  • The document is not included in the package, you can download it in My Orders (nutná registrace), or we can send it to you by email in pdf format..

 

Why didn't I receive any mail (registration, order confirmation ...)?

  • There may be a problem with the antispam filter of your mail - check the SPAM for your mails. If so, mark these messages as not spam. If you do not have a confirmation email even in spam, then there could be an error while filling in your email address or another technical problem - contact us.

 

How does the loyalty program work?

  • Our registered customers will receive loyalty points for each paid order. These points can be collected and converted into a discount coupon at any time to lower the price of your next order. An overview of the status of your points is available here.

 

In case of doubt, please contact us. Thank you.